Introduction:

1. My SAP CRM Overview.

            Base Customizing:

1. Business Partner.
2. Organizational Management.
3. Teritory Management.
4. Product Master.
5. Transactional Processing.
6. Activity Management.
7. Partner Processing.
8. Actions.
9. Billing.
10. IPC (Internet Pricing & Configuration).
11. CRM Middle Ware.
12. People Centre-UI.

            CRM Marketing:

1. Marketing Planning and campaign management.
2. Marketing Calendar
3. Segmentation.
4. Product Proposals.
5. Campaign Automation.
6. External List management.
7. Lead management.

CRM Service:

1. CRM Service Overview.
2. Mobile Services.

CRM Sales:

1. The sales cycle.
2. Opportunity management.
3. Copying control.
4. Process in quotation & order management.
5. Quotation management.
6. Special functions in quotation and order management.
7. Mobile sales.